Legal
Refund Policy
This policy explains how PulseSSL reviews refund requests for SSL certificate monitoring subscriptions, renewals, billing errors, and service-related issues.
Effective date
June 30, 2026
PulseSSL offers free SSL certificate monitoring for up to 2 monitored domains, so you can test core functionality before upgrading.
Paid subscription refunds are reviewed case by case under the eligibility rules below and any billing terms shown at checkout.
Cancelling a subscription stops future renewals, but it does not automatically refund charges that have already been processed.
This Refund Policy should be read together with our Terms of Service, which govern your use of PulseSSL, and any billing terms presented at checkout.
1. Overview
This Refund Policy explains when PulseSSL may issue refunds for paid SSL certificate monitoring subscriptions, how to request a refund, and how cancellation differs from a refund.
PulseSSL provides SSL certificate monitoring, expiration checks, email reminders, and related operational tools. Because the Service includes immediate access to hosted software and monitoring capacity, paid fees are generally non-refundable except as described in this policy, stated at checkout, or required by law.
2. Free Plan
PulseSSL includes a Free plan for up to 2 monitored domains. The Free plan is intended to help you evaluate core certificate monitoring, expiration visibility, and alert behavior before purchasing a paid plan.
Because the Free plan does not require payment, refunds do not apply to Free plan usage.
3. Refund Eligibility
Refund eligibility depends on the type of charge, timing of the request, payment processor status, account usage, and applicable law. The examples below describe common cases but do not guarantee a refund in every situation.
| Scenario | Request window | Possible outcome |
|---|---|---|
| Verified billing error | As soon as reasonably possible | Duplicate charges, incorrect amounts, or payment processor errors may qualify for a full refund after review. |
| First paid subscription purchase | Within 14 days of first paid purchase | May qualify for a full refund if you are not satisfied with the core paid Service and have not materially used paid capacity beyond reasonable testing. |
| Subscription renewal | Within 7 days of renewal | May qualify for a refund of the most recent renewal charge if the renewal was unintended and the renewed paid capacity has not been materially used. |
| Service non-delivery | Within 14 days of the issue | Core paid features that are unavailable due to PulseSSL for an extended period may qualify for a partial refund, full refund, service credit, or plan extension. |
| New annual subscription | Within 30 days of first annual purchase | May qualify for a full refund if requested within 30 days and paid capacity has not been materially used beyond reasonable setup or testing. |
| Annual renewal | Within 7 days of renewal | May qualify for a refund of the latest annual renewal charge if the renewal was unintended and the renewed paid capacity has not been materially used. |
| Annual plans after refund window | After the applicable window | Generally non-refundable and not prorated, except where required by law or approved by PulseSSL for service failure or exceptional circumstances. |
4. When Refunds Are Not Available
Except where required by law, PulseSSL may decline refund requests in the situations below.
- Requests made outside the applicable refund window.
- Charges for a billing period that has already been substantially used.
- Cancellation after a renewal charge when the renewed paid capacity has been materially used.
- Annual subscription charges after the applicable refund window, unless required by law or approved for service failure or exceptional circumstances.
- Failure to cancel before renewal when renewal terms were shown at checkout or in account billing flows.
- Service issues caused by your DNS, hosting provider, certificate authority, email filters, monitored domain configuration, or other third-party systems outside PulseSSL control.
- SSL certificate expiration, outage, revenue loss, or business impact caused by your own renewal, deployment, DNS, hosting, or incident response process.
- Accounts suspended or terminated for violating our Terms of Service, abusing the Service, or creating security or operational risk.
- Taxes, foreign exchange differences, payment processor fees, bank fees, or card issuer fees unless the payment processor supports refunding them or applicable law requires it.
5. Subscription Cancellations
Cancelling a subscription stops future renewal charges. Unless otherwise stated in your checkout terms or required by law, cancellation does not automatically refund the current billing period.
After cancellation, your paid access may continue until the end of the current billing period. Your account may then move to the Free plan or another available plan limit.
If you believe a renewal was charged in error, contact us promptly so we can review the payment record and account usage.
6. How to Request a Refund
To request a refund, email support@pulsessl.com from the email address associated with your PulseSSL account.
Include enough information for us to identify the payment and review the request.
- Your PulseSSL account email address.
- The plan purchased or renewed.
- Payment date, amount, and transaction ID if available.
- The reason for the refund request.
- Any relevant screenshots, checkout receipts, or error details.
7. Review and Processing
We aim to acknowledge refund requests within 2 business days. Most decisions are made within 5 business days after we have the information needed to review the request.
If a refund is approved, it will usually be issued to the original payment method through the payment processor. Processing time can vary by payment provider, bank, card network, region, and currency.
Refund approval may also result in plan changes, reduced account limits, removal of paid entitlements, or other account adjustments connected to the refunded charge.
8. Service Credits and Alternatives
In some cases, PulseSSL may offer a service credit, plan extension, account adjustment, or partial refund instead of a full refund. This may happen when the issue affected part of a billing period, only some paid features, or a limited portion of your monitored domain capacity.
Any service credit or alternative resolution is offered at our discretion unless required by applicable law or a separate written agreement.
9. Payment Processor and Third-Party Limits
PulseSSL uses third-party payment providers to process checkout, subscriptions, renewals, receipts, and refunds. Payment providers may apply their own processing timelines, restrictions, verification requirements, and dispute procedures.
If you open a chargeback or payment dispute, we may be required to handle the matter through the payment provider or card network process instead of the standard support refund process.
10. Enterprise or Custom Agreements
Enterprise, custom, high-volume, or separately negotiated plans may be subject to different refund, cancellation, service credit, or termination terms in the applicable written agreement or order form.
If a signed agreement conflicts with this Refund Policy, the signed agreement controls for that customer relationship to the extent of the conflict.
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our product, billing model, payment providers, or legal requirements.
When we make changes, we will update the effective date on this page. Updated terms generally apply to purchases and renewals made after the updated policy takes effect, unless otherwise required by law.
12. Contact Us
For refund requests or billing questions, contact us at support@pulsessl.com.
Email: support@pulsessl.com